We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@regenerive.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@regenerive.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@regenerive.co

OVERVIEW

You may return unopened product purchased from Regenerive within thirty (30) days of purchase (the product ship date is considered the date of purchase). All returned serums must have the original tamper-evident seal intact to be eligible for a refund. Any shipping and handling charges are non-refundable. Regenerive reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

ELIGIBILITY

To be eligible for a return through Regenerive, you must have ordered directly from Regenerive. The item you purchased must be returned, unused with the tamper-evident seal intact in original packaging (whenever possible). You may contact us at support@regenerive.co for quick and easy return assistance. To complete your return, we require a receipt or proof of purchase. Returns on purchases made at an authorized reseller are not eligible for any refunds or exchanges directly from Regenerive. You will need to contact the reseller you originally made your purchase with and follow their return policy guidelines.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed on the cost of the  Regenerive product, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

LATE OR MISSING REFUNDS

If after 30 days, you haven’t received a refund, first check your bank account statement. Then contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@regenerive.co

EXCHANGES

Regenerive will only replace a product if it arrived to you defective or damaged, and the exchange request is made within 30 days of receipt of the original product. To be eligible for an exchange, your Regenerive product must be unused and in the same condition that you received them. They must also be in the original packaging. Please contact us at support@regenerive.co to initiate an exchange request. Please have your product information ready. A prepaid shipping label will be sent for the product you would like to exchange.

SHIPPING

You will be responsible for paying for your own shipping costs for returning undamaged and non-defective products to us. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as  Regenerive cannot guarantee that it will receive your return and is not responsible for returned or lost packages during the return or exchange process.

CONTACT US

Please contact us at support@regenerive.co . We recommend that you contact us prior to purchase if you have any questions regarding our return or exchange policy.